Our Company Privacy Policy

Privacy Policy (California Residents – CCPA / CPRA)

Last Updated: January 1, 2026

Hatch Door Service (“we,” “us,” or “our”) respects your privacy and is committed to complying with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This Privacy Policy explains how we collect, use, disclose, and protect personal information of California residents.

Personal Information We Collect

We may collect the following categories of personal information:

  • Identifiers: Name, phone number, email address, IP address

  • Contact Information: Business or property address

  • Commercial Information: Service requests, estimates, invoices, and service history

  • Internet Activity: Website usage data, browser type, pages visited, device information

  • Communications: Emails, phone calls, and messages exchanged with us

We do not collect sensitive personal information for the purpose of inferring characteristics about consumers.

Sources of Personal Information

We collect personal information from:

  • You directly (contact forms, phone calls, emails)

  • Our website and cookies

  • Service communications and transactions

How We Use Personal Information

We use personal information for the following business purposes:

  • Providing, scheduling, and completing services

  • Responding to inquiries and customer support requests

  • Sending estimates, invoices, and service-related communications

  • Improving our website and service quality

  • Complying with legal and regulatory obligations

Disclosure of Personal Information

We may disclose personal information to:

  • Service providers or contractors necessary to perform work

  • Manufacturers or suppliers related to installed products

  • Legal or regulatory authorities when required by law

We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze website traffic. You may disable cookies through your browser settings; however, some website features may not function properly.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and maintain business records.

Your California Privacy Rights

Under the CCPA/CPRA, California residents have the right to:

  • Right to Know: Request information about the personal data we collect, use, or disclose

  • Right to Delete: Request deletion of personal information, subject to legal exceptions

  • Right to Correct: Request correction of inaccurate personal information

  • Right to Limit Use of Sensitive Personal Information (if applicable)

  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

How to Submit a Privacy Request

You may submit a request by contacting us using the information below. We may need to verify your identity before processing your request.

Hatch Door Service
📧 Email: brenden@hatchdoorservice.com

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