Terms and Conditions

Last Updated: January 1, 2026

Welcome to Hatch Door Service. By accessing or using our website, services, or contacting us for work, you agree to the following Terms and Conditions. Please read them carefully.

1. Services

Hatch Door Service provides installation, repair, maintenance, and related services for commercial and residential doors, gates, dock equipment, and access systems. All services are subject to availability and site conditions.

2. Estimates & Pricing

• Estimates are provided based on information available at the time and may change if conditions differ on-site.

• Pricing does not include unforeseen repairs, structural issues, or code upgrades unless specifically stated.

• Written approval may be required before additional work is performed.

3. Scheduling & Cancellations

• Appointments are scheduled based on availability. Same-day service is not guaranteed.

• Cancellations or reschedules should be made as early as possible.

• Missed appointments may be subject to a service or trip fee.

4. Payments

• Payment is due upon completion of service unless otherwise agreed in writing.

• Late or unpaid balances may be subject to collection efforts and additional fees.

• Hatch Door Service reserves the right to withhold service for unpaid invoices.

5. Warranties

• Manufacturer warranties apply to products installed and are subject to the manufacturer’s terms.

• Labor warranties, if offered, are limited and do not cover misuse, abuse, lack of maintenance, or unauthorized repairs.

6. Limitation of Liability

To the fullest extent permitted by law, Hatch Door Service shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of business, revenue, or property due to equipment failure or service delays

Our total liability shall not exceed the amount paid for the specific service performed.

7. Website Use

• Website content is for informational purposes only and may change without notice.

• You agree not to misuse the website or attempt unauthorized access.

8. Intellectual Property

All website content, logos, text, and images are the property of Hatch Door Service and may not be copied or used without written permission.

9. Governing Law

These Terms are governed by the laws of the State of California.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of the updated Terms.

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Privacy Policy

Last Updated: January 1, 2026

Hatch Door Service values your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following information:

• Name, phone number, email address

• Business or property address

• Service details and communication records

• Website usage data (cookies, IP address, browser type)

2. How We Use Your Information

Your information may be used to:

• Provide and manage services

• Respond to inquiries and schedule appointments

• Send service updates, invoices, or estimates

• Improve website performance and customer experience

3. Information Sharing

We do not sell or rent your personal information. We may share information only with:

• Service partners or suppliers when necessary to complete work

• Legal authorities if required by law

4. Cookies & Tracking

Our website may use cookies to enhance functionality and analyze traffic. You can disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

6. Your Rights

You may request:

• Access to your personal data

• Corrections or updates to your information

• Deletion of your information (subject to legal requirements)

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Hatch Door Service

brenden@hatchdoorservice.com